ABOUT US

VIRGIN is a dept in providing solutions that encompass Information Technology, Business Process Outsourcing & Customer Care services to support business transactions. VIRGIN can offer your business superior quality call center management at major cost savings through our world-class service center in the heart of South Africa.
In today's market, being a premier customer management specialist is not just about taking the call. It's about listening and understanding the customer, learning from their feedback, and making informed strategic decisions. We specializes in capturing this data and measuring success on your business imperatives. Ultimately, this approach can shift your customer management simply from the cost of doing business, into a true strategic asset.
At VIRGIN, we work with clients in a number of industries to develop targeted programs that address the distinct challenges and demands they face, while supporting their specific customer management objectives. We're a leader in customer management and business process outsourcing solution with extensive experience across diverse markets. We provide large-scale outsourced solutions to help manage every aspect of the customer lifecycle, from acquiring and on-boarding through support and retention.
To become a provider of choice, you must offer goods and services that are valuable to customers. The product must not only be of quality, but the experience and support that accompany that product must be of quality, building the emotional connection between the buyer, and the provider.
We manage all the business processes that makeup the entire customer experience. We deliver solutions rooted in our core competencies of human capital, enabling technologies, and global best practices to maximize client retention, and sustain long term revenues. And, when you partner with us, the challenge of customer care shifts from a challenge to a core competency, allowing you to remain focused on building new markets, better products and services, and the strategies that grow your business.
VIRGIN is a dept in providing solutions that encompass Information Technology, Business Process Outsourcing & Customer Care services to support business transactions. VIRGINcan offer your business superior quality call center
Inbound Call Center Services | Outbound Call Center Services

We are always striving to set new standards for quality by maintaining the perfect balance of world class technological resources, best systems and a highly professional team to run them. We understand that nothing is more essential to ensure customer delight than quality. That's why at AMAZON we have established company- wide practices, including :
» Recording all communication with our customers including voice, email, live chat, and correspondence.
» We ensure timely reporting to track and improve departmental quality performance.
» We understand that ensuring world-class quality is a continuous process therefore we have periodic evaluation, documentation, associate feedback, and follow-up training exercises related to contact monitoring sessions.
» We encourage feedback from both our clients as well as their customers to help us review the quality of customer care professionals. This feedback is also instrumental in reviewing quality of service at the corporate, operation center, and departmental levels at our company
We function efficiently as your brand ambassador and offer personalized service to your customers through our well-trained Customer Service Representatives.
Our commitment to ensure service quality may be gauged from the fact - the supervisor:agent ratio is as high as 1:7 depending on the service as against the general accepted industry ratio of 1:13.
» We have developed well-structured call escalation processes to handle more challenging and technical customer requests.